Refund Policy

This Refund Policy applies to all purchases of paid subscriptions to Azzani U Writer. By subscribing, you confirm that you have read, understood, and accepted this policy in addition to our Terms of Service.

1. No Refunds — All Sales Final

To the maximum extent permitted by applicable law, all subscription payments to Azzani U Writer are final and non-refundable. This includes, without limitation:

• The current billing period and any past billing periods.
• Unused portions of a subscription after cancellation, downgrade, or account closure.
• Periods during which the Service was not used or was used only partially.
• Charges incurred after a free trial converts to a paid plan if you forget to cancel before the trial ends.
• Any amounts you spent with third-party providers (X / Twitter, optional OpenRouter) — those costs are billed by them on accounts you own and we have no ability to refund them.

2. Why We Don't Offer Refunds

Azzani U Writer is a software service with two important properties that make refunds impractical:

• Try before you buy. A free trial is available so you can evaluate the research synthesis tools without payment. Once you choose to subscribe, you have already had the opportunity to confirm it fits your needs.
• Immediate, consumed delivery. Payment activates an account that immediately consumes server resources, AI synthesis capacity, and storage. Once provisioned, this consumption cannot be reversed.

For these reasons, we apply a strict no-refund policy and price the Service accordingly.

3. Cancellation

You may cancel your subscription at any time:

• From your account billing area, or
• By emailing support@7azzani.com from the address on your account.

Cancellation takes effect at the end of the current billing period. You retain access to the paid features until that date and you will not be charged again. We do not pro-rate or refund the unused portion of the period.

4. Free Trial

If your account has a free trial, you will not be charged during the trial. To avoid being charged when the trial ends, cancel before the trial expiration date shown in your account. Once a trial converts to a paid plan, the first charge is non-refundable in line with Section 1.

5. Failed Synthesis & Service Issues

The Service depends on third-party APIs (X, optional OpenRouter, Polar) and the built-in AI runtime. Failed research insights, AI errors, rate-limit hits, X account suspensions, or temporary outages are not grounds for a refund. We will, however, make reasonable efforts to investigate and resolve issues you report to support@7azzani.com.

6. Duplicate or Erroneous Charges

If you believe you have been charged in error — for example a duplicate charge for the same billing cycle — contact support@7azzani.com within 30 days of the charge with your order ID. Verified erroneous duplicate charges will be refunded. This is the only situation in which a refund will be issued.

7. Chargebacks & Payment Disputes

If you initiate a chargeback or payment dispute instead of contacting us first, your account will be immediately suspended and may be permanently terminated. Generated content and uploaded books may be deleted. We strongly encourage you to contact support@7azzani.com first — most issues can be resolved quickly without involving your card issuer.

8. Statutory Rights

Where mandatory local law grants you a refund right that this policy cannot exclude, that right applies in addition to this policy. By starting to use the Service immediately after subscribing — including by uploading a document, generating a research insight, or scheduling a dissemination — you acknowledge that performance has commenced and, where permitted by law, expressly waive any statutory cooling-off / withdrawal right that would otherwise apply once performance has begun.

9. Plan Changes

If you upgrade mid-cycle, the new plan's price applies from the next renewal — we do not pro-rate upgrades. If you downgrade, the change takes effect at the next renewal and we do not refund the difference for the remainder of the current cycle.

10. Account Termination

If we terminate your account for breach of our Terms of Service (e.g., abuse, fraud, illegal use), no refund will be issued for any unused portion of the subscription.

11. Changes to This Policy

We may update this Refund Policy from time to time. The updated policy applies to subscriptions purchased on or after its effective date. Continued use of the Service after changes are posted constitutes acceptance.

12. Contact

Questions about billing or this policy? Email support@7azzani.com with your account email and order ID — we typically respond within 1–2 business days.