Help Center

Frequently asked questions

29 answers across 6 categories — can't find what you need? Email support.

Getting started

Sign up, connect X, and publish your first post.

Azzani U Writer turns your books, PDFs, and long-form videos into engaging social media content that posts automatically to your X (Twitter) account on the schedule you choose.

You upload your source material once, set a posting schedule, and the platform handles the rest — generating posts from your content and publishing them at the optimal times.

  1. Sign up for a free account — no card required.
  2. Connect your X (Twitter) developer credentials in Settings.
  3. Upload a book (PDF or DOCX) or add a YouTube video URL.
  4. Create a posting schedule with your preferred times.
  5. Sit back and watch posts publish automatically.

No. The Free Trial lets you upload 1 book and publish up to 5 posts with no card required. Upgrade only when you're ready to scale.

Currently we publish to X (Twitter). We're actively evaluating LinkedIn and Threads — let us know which platform you'd want next.

Billing & plans

Pricing, plan changes, refunds, and invoices.

Pro ($9/month) gives you a generous monthly post quota, multi-book uploads, and video transcription.

Unlimited ($18/month) removes the monthly post cap entirely and increases your book + video limits — perfect if you post all day, every day.

Exact quotas are shown on the pricing page.

You get 2 months free when you pay yearly — that's roughly a 17% discount. Pro Yearly is $90/year (vs $108 monthly) and Unlimited Yearly is $180/year (vs $216 monthly).

Yes. Open the upgrade page and pick the variant you want. Your new billing interval takes effect at your next renewal, and any unused time is prorated automatically by our payment processor.

Yes. Cancel from the Polar customer portal (link in your billing receipt email). You keep access through the end of your paid period — no surprise charges.

See our Refund Policy for full details. Short version: we issue refunds for legitimate technical issues or billing errors, reviewed case-by-case.

All major credit and debit cards (Visa, Mastercard, Amex, Discover) via Polar.sh, our Merchant of Record. Polar handles VAT and sales tax automatically based on your billing address.

Polar emails an invoice for every charge. You can also access the full history (and update your payment method) from the Polar customer portal — the link is included in every billing email.

X (Twitter) connection

BYO credentials, verification, and posting limits.

This is a deliberate "bring your own credentials" model. It means:

  • Your posts come from your own X account, not a shared one.
  • You're in full control — revoke access in your X developer dashboard anytime.
  • You only pay X for the volume you use (typically $0.50–$15/month).
  • Your reach and posting limits scale with your X plan, not ours.

Sign up for a free X developer account at developer.x.com, create a project + app, generate the 4 required keys (API key, API secret, Access token, Access token secret), and paste them into Settings → X Credentials in Azzani U Writer.

See our docs for the step-by-step walkthrough.

Yes. All 4 keys are encrypted at rest with Fernet (AES-128-CBC + HMAC-SHA256) before being written to the database. They are only decrypted in memory at the moment a post is published.

We run a daily verification job on every account. If your X credentials fail verification, we automatically pause your schedules and email you so you don't burn through quota on errors.

Common causes: regenerated keys in the X dashboard, revoked app access, or an expired X developer account. Re-paste the new keys in Settings to resume.

Books & videos

Uploading source material and AI processing.

We accept .pdf and .docx for books, and any YouTube URL for videos. EPUB and Markdown support is on the roadmap.

Books up to 50 MB upload successfully on all paid plans. Larger files usually compress well — try saving the PDF with reduced image quality if you hit the limit.

Most books finish in 1–3 minutes. Large reference books (500+ pages with images) can take up to 10 minutes. You can navigate away during processing — we'll continue in the background.

Paste a YouTube URL and we automatically pull the transcript, chunk it into post-sized segments, and queue them for scheduling. Maximum video length depends on your plan (typically 60–120 minutes per video).

Built-in AI is included with every subscription and powers post generation by default — no extra setup, no extra cost.

OpenRouter is optional. Add your own OpenRouter API key in Settings to use stronger models (Claude, GPT, etc.) for richer post generation. You pay OpenRouter directly for usage.

Scheduling & posting

Schedules, time zones, quotas, and post types.

You define a set of posting times (in your local time zone) and select the book or video to draw from. Our scheduler runs every minute and publishes the next chunk whenever the current time matches a slot.

Free trial: 5 posts total. Pro: a generous monthly cap. Unlimited: no cap at all. See the pricing page for exact numbers — these are kept in sync with whatever's in the database.

Each plan has a hard ceiling on posts per day (e.g. 50/day) to protect your X account from rate-limit issues. The cap resets at midnight in your local time zone.

Single tweets, threads (multi-tweet stories), and long-form X articles. You pick your default in Settings; each schedule can override.

Yes. Generated posts appear in your dashboard before their scheduled time — you can edit, regenerate, or skip any of them.

Security & privacy

Data handling, encryption, and access control.

Only you. Every record is owned by your user account and queries are scoped to the authenticated user — no cross-account access is possible.

API keys (X and OpenRouter) are encrypted at rest with Fernet. Passwords are hashed with Django's PBKDF2 default. All HTTP traffic uses TLS (HTTPS).

No. Never have, never will. See our Privacy Policy for the full breakdown.

Email us at support@7azzani.com from the address tied to your account and we'll wipe everything within 72 hours.

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Still need help?

We usually reply within a few hours.

Reach our team by email or open a support ticket from your dashboard.